Available now
One inbox for every customer conversation, with AI that answers the routine ones.
Synkra Chat brings customer conversations into one system. The AI Agent answers from your approved information, and a team member can step in at any point.
What problem this solves
Keep every customer conversation together.
Customer conversations spread across a website form, a phone number, and a WhatsApp number get lost between channels. A team member has to check whether a message was already answered, ask a returning customer to repeat details, and remember what was previously discussed. Synkra Chat keeps each customer's conversation together in one place.
How it works
One inbox and one customer history.
Website chat is live now. WhatsApp and email are planned next. Every channel will feed the same inbox and the same customer history.
What your customers see
A visitor opens the widget and sees a pre-chat form, if you've enabled one, then the chat window with your greeting message. They do not need an account to talk to you. Optional email verification lets them pick the conversation back up from another device later. Whether they can tell it's an AI Agent replying depends on how you've set up the AI Agent's Business Brain; nothing in the widget itself labels a reply as AI or human by default.
What's included
Unified inbox
Receive, manage, respond to, and automate customer conversations in one system.
AI Agent
Answers routine questions automatically, using only information your business has approved.
Knowledge base
Store services, prices, hours, policies, and FAQs once so answers stay consistent.
Conversation context
A returning customer's history is attached to them, not to the channel they used.
Team assignment
Move a conversation from the AI Agent to the right team member without the customer starting over.
Identity verification
When your site passes a customer's details to the widget, Synkra Chat cryptographically verifies their identity, which helps prevent impersonation.
Help Centre
Publish help articles customers can browse directly.
Shareable entry point
A direct link or QR code works on packaging, receipts, signage, invoices, or menus.
Reports and automation
Every plan includes canned responses, automation rules, SLA tools, and reporting.
How to get started
01
Create your account and choose a plan.
02
Add your business information to build the AI Agent's Business Brain.
03
Add your team and define how conversations are assigned.
04
Go live with website chat, or share your direct conversation link and QR code.
Pricing
Every plan has the same features and differs only in volume.
When Auto-reply is on, the AI Agent answers customers automatically, and each automatic reply uses one AI operation. Notification emails cover conversation transcripts. Prices are shown in South African Rand. Global customers can be billed in USD — contact us for a quote.
| Plan | ZAR | Seats | Messages/mo | Storage | AI operations/mo | Notification emails/mo |
|---|---|---|---|---|---|---|
| Free | R0 | 1 | 250 | 1GB | 0 | 300 |
| Starter | R299 | 7 | 3,000 | 3GB | 1,000 | 2,000 |
| Business | R599 | 15 | 8,000 | 10GB | 1,750 | 2,750 |
| Pro | R999 | 50 | 25,000 | 15GB | 1,750 | 5,000 |
A message is every individual outgoing agent message. A five-reply conversation counts as five messages. Customer messages and internal notes never count. An AI operation is one successful AI action — an automatic reply sent to a customer, or an action your team triggers from the inbox: Suggest Reply, Summarize Conversation, Improve Reply, Change Tone, Fix Spelling & Grammar, Suggest Labels, or Follow-up Suggestion. When Auto-reply is on, the AI Agent answers customers automatically, and each automatic reply uses one AI operation. A notification email is one outbound email Synkra sends on your behalf. Today that means conversation transcripts, sent automatically when a conversation is resolved or manually by an agent.
See full pricing detailsDocumentation
Setup guides and integration details.
Browse documentationFrequently asked questions
Website chat is live now. WhatsApp and email are planned next, with voice on the roadmap.
The AI Agent answers only from information your business has added to its Business Brain. Questions outside that information are handed to a team member.
That depends on how you configure the AI Agent's Business Brain. The widget itself does not label a reply as AI or human by default.
When your site passes a customer's details to the widget, Synkra Chat cryptographically verifies their identity to help prevent impersonation.
Yes. The Free plan includes 1 seat, 250 messages, 1GB storage, and 300 notification emails per month, with no AI operations included.
Global customers can be billed in USD — contact us for a quote.
Payments are processed through Paystack.