Products

Synkra Chat is a customer communication platform that brings customer conversations into one inbox. Businesses can manage website chat and email from the same place, while an AI Agent can answer customer questions using information provided by the business.

The AI Agent can answer questions such as opening hours, pricing, delivery information and return policies based on the information the business provides. When a conversation needs a person, the AI Agent passes it to the team. The customer continues in the same thread, so the business does not have to manage separate systems for automated and human conversations.

Synkra Chat is designed for small and growing businesses that receive customer messages across more than one channel and need a central place to manage those conversations. It can help a business handle routine questions while keeping people involved when a conversation requires a human response.

The free plan does not ask for a card. Paid plans start at R299 per month.

Synkra Flow is a self serve automation platform now ready for beta. It allows businesses to connect the tools they already use and automate processes between them.

A business describes what should happen when something changes in one tool, and Synkra Flow makes it happen in another. This can be used for processes such as moving information between systems, triggering actions when an event occurs and reducing repetitive work that would otherwise need to be handled manually.

Synkra Flow is built for businesses that use several software tools and want those tools to work together without having to build and maintain custom integrations for every process. The product is now ready for beta, and interested businesses can apply for access.