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A visitor opens the widget and sees a pre-chat form, if you've enabled one, then the chat window with your greeting message. They do not need an account. Optional email verification lets them continue the conversation from another device later.

Whether it's obvious they're talking to an AI Agent depends on how you've set up the Business Brain; nothing in the widget itself distinguishes AI from human by default.

When marketing email is enabled, customers can unsubscribe from it; conversation-related transactional messages are not something they unsubscribe from. Synkra Chat cryptographically verifies a customer's identity when your site passes their details to the widget, which helps prevent impersonation.